Returns & Exchanges
At Chilly's, we want you to be completely satisfied with your home essentials. If your purchase isn't the perfect fit for your space, you can return or exchange unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original boxes with all tags attached to ensure they arrive back at our warehouse in pristine condition.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing